Return and replacement is possible under the following conditions:
If you are not 100% satisfied with your purchase, you can return the product within 14 days. The product must be in excellent condition, not used, its packaging must be intact and it must contain the original contents without traces of infringement. Please note that shipping costs are not payable by Misolepto.
If a manufacturing error is detected in the first days of use of DOA (Dead on arrival) and if the product is covered by DOA policy by the manufacturer and the relevant conditions are met, you can return it to the Misolepto or contact the manufacturer directly. Prerequisite is that it is in its original packaging, accompanied by the purchase document. If a malfunction is detected and DOA confirmation is received from the manufacturer, our company will immediately replace the product (or credit it if it is no longer available). Shipping costs, if not covered by the manufacturer, are borne by the customer.
Problematic product covered by the factory warranty for repair. In this case you can send the product to our headquarters for technical inspection and repair. Shipping costs, if not covered by the manufacturer, are borne by the customer.
Wrong in receiving the order, in the pricing, in the shipment, we send you the right one and we undertake every transport cost, old and new product
For any of the above cases, contact the same day or the next working day with our Online Store by phone at 2114176066 or by email at email@example.com in order to facilitate you in finding the best possible solution.