Code of Consumer Ethics
The operation of the Misolepto (hereinafter “Misolepto” or “business”) website www.misolepto.gr (hereinafter referred to as “Misolepto” or “business”) is governed by the use of the current Code of Conduct for E-Commerce, such as discussed below.
Article 1 – Purpose and Scope
1. The Code sets out the general principles and sets out the minimum standards of professional conduct and ethics that must be observed by businesses in relation to the consumer.
2. It applies to transactions in the sale of goods or services concluded between consumers and suppliers for a fee entirely online, ie via electronic remote means without the need for both parties to be simultaneously physically present (B2C transactions).
3. The Code applies to the rules for self-regulation of businesses engaged in e-commerce aimed at consumers and is without prejudice to EU and Greek laws on e-commerce and consumer protection which are in no way a substitute.
Article 2 – Definitions
1. For the purposes of the Code, the following terms shall have the meaning given to them below:
a) “Business in the field of” e-business “, (hereinafter referred to as” the business “) means any legal or natural person established in Greece providing products and / or services to consumers in Greece and / or abroad, acting directly or / and as intermediaries for direct or indirect remuneration by electronic means remotely and at the consumer’s own discretion.
b) “Remote electronic means” means services and products provided by businesses and accepted by consumers through electronic processing equipment which is provided, transmitted and received in full through the Internet and / or mobile networks / text applications)
c) For the rest of the terms, the definitions in Law 2251/1994, as in force, apply. 131/2003 and the Code of Consumer Ethics of article 7 of Law 3297/2004, as applicable.
2. In case of doubt, the definitions of the existing legislation take precedence.
Article 3 – General principles and obligations of online shops
A. General principles
The Code is governed by the principles of consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical behavior and respect for privacy, the protection of personal data and the protection of vulnerable populations as specifically mentioned. in Articles 4 and 5 hereof.
B. Minimal consumer information
1. The business shall ensure that the consumer is given pre-contractual information in order to be able to provide complete, accurate and clear information on the following:
i. Full corporate name, registered office, postal address, VAT, contact telephones/email address.
ii. Registration number at GEMI.
iii. Main features of the products it sells and the quality of the services provided (eg total price including VAT or other taxes, shipping costs, or any product refund costs, any additional charges, terms and conditions of payment, guarantees, size -dimensions of the product), as well as the means of payment.
iv. Availability of services and products and the time limit within which the supplier undertakes to deliver the goods or provide the services.
ν. Charging features, possible discount packages or special offers.
vi. Conditions for withdrawal from the contract and termination or cancellation of the contract, as specifically referred to in Article 6 hereof.
vii. The possibility of out-of-court settlement of their disputes and information on recognized alternative consumer dispute resolution providers that suppliers are bound or obliged to use to resolve disputes. In the absence of such a commitment or obligation, the suppliers shall in any case specify whether to make use of the relevant bodies.
viii. The possibility for electronic alternative dispute resolution as specifically mentioned in Article 8 hereof.
ix. The terms of service after the sale, any commercial guarantees (content, duration and extent of territorial validity), and the seller’s liability for genuine defects and lack of contractual property pursuant to Articles 534 et seq.
x. The possible need for frequent
xi. The purpose of the processing, the recipients or categories of recipients of the data and the existence of the right of access and objection, as specified in Article 5B / par. 5 of this.
xii. Their codes of conduct or any credentials that bind them.
xiii. The above information to the consumer must be understandable, legal, true, up-to-date, easily accessible to all, including people with disabilities, and verifiable and mandatory in Greek and optionally in another language.
2. The terms of the service and / or sales contract must be posted on the company’s website at a point where the consumer can easily access them.
3. In cases where the consumer requests an order, the company is obliged to immediately deliver / send a receipt of the order request which clearly states the date of receipt and confirmation of the order.
4. Under the responsibility of the company, it is clear to the consumer the time at which the contract is deemed to have been concluded, in accordance with the legislation in force. the order cannot be registered unless the user previously knows about it. After drawing up the contract, the company must refrain from any action that entails a modification of its terms, in particular modifying the price or notifying the unavailability of the ordered product or service.
5. The consumer has sufficient information about the course of his order.
6. If the business, if it finds that the consumer has not been properly informed or the contract has not been concluded with his express consent, he shall make every effort to resolve the matter in a timely manner.
7. The staff of the e-commerce business that communicates with consumers to provide services and / or sell products must be fully informed of the above and answer consumer reasonable questions clearly and accurately.
C. Advertising – Promotion
1. Advertising and promotion must comply with the legislation in force.
2. In any case, the following should apply:
i. Promotional messages and all information provided by businesses must be characterized (where appropriate and to the extent possible by the means used) with clarity as to the identity of the business, the properties and the final price of the product being advertised, or it is not possible to calculate this in a language which is simple and understandable to the consumer so that the latter can assess the information provided and proceed safely at the right time. equal decision on the purchase of products or services.
ii. Advertisements or other promotions to refrain from misleading or aggressive practices before, during and after a commercial transaction related to a particular product or service, which may directly or inductively mislead the consumer about the product or service being promoted.
iii. The staff of the business that comes into direct contact with the consumer does not mislead or seek to mislead the consumer in any way or act by misrepresenting the service or product.
iv. The company does not provide incomplete or inaccurate information about the possibility of providing the service or selling the product to the consumer.
v.. Any advertising and promotional activities specifically targeted at minors may not instigate them, directly or indirectly, in acts of violence, in the use of alcoholic beverages, tobacco products, toxic substances, or in any manner dangerous to their safety and health.
vi. Businesses respect the age restrictions set by the current legislation regarding the promotion and sale of specific product categories.
vii. Any advertising and promotions targeted at people with disabilities should ensure that they are accessible.
Article 4 – Protection of minors and other vulnerable groups of the population
1. Business staff do not exploit the inability of consumers belonging to vulnerable groups such as the elderly, minors, people who do not understand Greek well, or people with disabilities. Businesses make careful, accurate and objective descriptions of products and services specifically addressed to such persons in a way that is comprehensible, comprehensible and fully accessible to them so as not to mislead them as to their true size, value, nature, purpose , the resilience, performance and price of each product or service being advertised.
2. Especially for underage consumers, businesses ensure – as far as possible – that appropriate conditions for access to their websites are developed as required by applicable laws.
Article 5 – Transaction security and personal data protection
A. Secure Transactions
1. Businesses take care of the security of transactions using Information and Communication Technologies (ICT).
2. Undertakings shall, in this context and in accordance with the legislation in force, make every effort to use their own or their partners’ appropriate tools and measures according to the category and type of their business and the type of data they collect. and process (personal or non-personal) and implement all appropriate measures to provide the legal security of electronic transactions (commensurate with the various stages of completion) and data (personal or not) collecting and processing, as well as informing the business of the essential parameters of the security and privacy used with special reference to the terms of use of the site.
3. Businesses shall use appropriate technical and organizational measures to ensure the confidentiality of the data they collect and process to the extent legally required and proportionate to the nature of the products and services they provide.
Article 6 – Right of withdrawal for consumers
1. The consumer has an inalienable right of unjustified and undue withdrawal in accordance with the provisions of the applicable law.
2. Before the consumer is contractually bound, the supplier must inform him, in a clear, clear and comprehensible manner, in his language, of his right to exercise unjustified and undue withdrawal within the legally prescribed period of fourteen (14) days, the point in time established by law, as well as the terms, conditions, exceptions and procedure for the exercise of the right of withdrawal, as well as the consequences of the exercise, taking into account the particularities of each case ions / service and providing and model withdrawal form.
Article 7 – Customer service
1. The company ensures that it has appropriate mechanisms (by telephone and / or e-mail) and sufficient staff to serve consumers, making reasonable efforts to keep them informed of their requests within the legal time limits on a case-by-case basis.
2. When communicating via a call center, the business ensures that the consumer is not left in excessive wait and in any case the call charge does not exceed the charges applicable to urban calls.
When communicating through the company’s online contact form or email address, care is taken to send a response within a reasonable time after receiving the customer’s request.
Article 8 – Electronic Alternative Dispute Resolution
1. Businesses inform consumers of the possibility of alternative consumer dispute resolution resulting from electronic product or service contracts by using ADR registered entities in the Registry pursuant to Joint Ministerial Decision 70330/2015.
2. Businesses, whether committed to using ADR or not, provide an accessible link through their websites to the EU-wide Consumer Dispute Resolution Platform (ADR platform) in accordance with Regulation (EU) 524/2013). through which consumers submit their complaint, thereafter forwarding it to the relevant ADR entity.
